We work to make all our online services accessible in accordance with the Equal Rights for Persons with Disabilities Law, 1998, and the various accessibility regulations.

Accommodations are available across all of the website's services, including:

• Customer service centers – through accessible information (by email)
• Ways of contacting the centers – by phone.
• Websites – by making the website accessible.

 

Website accessibility

We believe in and work for equal opportunity online for people with various disabilities and those who use assistive technology, and have therefore acted in accordance with the accessibility guidelines of the Israeli standard for web content accessibility, making the site accessible to level AA. This standard is identical to the guidelines of the international web standards organization, the Web Content Accessibility Guidelines (WCAG) 2.0.  

 

Information about the website's accessibility

• This website complies with the Equal Rights for Persons with Disabilities Regulations (Service Accessibility Adjustments), 2013.
• Accessibility adjustments were made according to the recommendations of the Israeli Standard (IS 5568) for web content accessibility at level AA and the international WCAG 2.0 document.
• Testing was performed for the highest compatibility with the Chrome browser.
• The site provides a semantic structure for assistive technologies and supports the common keyboard operation pattern using the arrow keys, Enter, and Esc to exit menus and windows.
• Adapted for display in common browsers and for mobile phone use.
• For the best browsing experience with screen reader software, we recommend using the most up-to-date version of NVDA.
• If you encounter an inaccessible document or video, you can contact the company's accessibility coordinator and we will make the information accessible for you.
• Providing information in an accessible format – the company offers its customers the option of receiving information in accessible formats. The information is provided free of charge and is intended for people with disabilities. For inquiries and information regarding accessibility, please contact the company's accessibility coordinator, whose details appear later in this statement.

 

Ways to contact us with accessibility requests and improvement suggestions

We continue our efforts to improve the company's accessibility as part of our commitment to enabling the entire population, including people with disabilities, to receive the most accessible service.

Since the website is continuously updated, despite our considerable accessibility efforts, areas requiring further accessibility work may still be found. 

If you encounter any accessibility problem or fault, we would be glad if you let us know.